INT
Important Updates: Server and System Maintenance Upgrades & Trading Symbols Change
Important Updates: Server and System Maintenance Upgrades & Trading Symbols Change
- 8 Mar 2024
Dear Clients,
We are going to have a system upgrade for both Client Portal and MT4/5, which will not be accessible from 6 AM 09/03/2024 Saturday (Singapore Time) to 5 AM 11/03/2024 next Monday (Singapore Time).
Regarding how the funding request will be affected,
For Deposit:
- Local bank transfer with GT bank - submission of deposit request is prohibited after 1 AM SGT (Singapore Time), on Saturday 09/03/2024.
- Other auto-approved deposit - submission of deposit request is prohibited after 5 AM SGT (Singapore Time), on Saturday 09/03/2024.
For Withdrawal:
- All withdrawal requests (except for the 2 following methods, Dragonpay and Virtualpay) are prohibited after 1 AM SGT (Singapore Time), on Saturday 09/03/2024.
- Dragonpay withdrawal request is prohibited after 12 PM SGT (Singapore Time), on Friday 08/03/2024.
- Virtualpay withdrawal request is prohibited after this Wednesday 06/03/2024.
Deposit and withdrawal activities will resume normal operation upon the completion of system upgrade.
In the meanwhile, we will have a few symbol changes which might impact your trading strategies. We recommend reviewing your current positions and planning your trading activities accordingly to align with the symbol changes.
- There will be no more Suffix. Clients with open positions on Suffixes will see their positions with no suffix, e.g. XAUUSD.e or XAUUSD.p becomes XAUUSD. Historical orders will remain with suffix.
- There will be a name change for some symbols, e.g. WTI becomes XTIUSD. Historical orders will keep their old symbols.
- 3 symbols will be offboarded: ESP35, USOUSD, UKOUSD
Please find the below detail for the symbol changes:
| Symbols to be discontinued | |
| Symbols | Status |
| ESP35 | DISCONTINUE |
| USOUSD | DISCONTINUE |
| UKOUSD | DISCONTINUE |
| Spot Oil | ||
| Instruments | Before System Upgrades | After System Upgrades |
| Current Symbols | New Symbols | |
| Spot WTI Crude Oil | WTI | XTIUSD |
| Spot Brent Crude Oil | BRENT | XBRUSD |
| Cash Indices | ||
| Instruments | Before System Upgrades | After System Upgrades |
| Current Symbols | New Symbols | |
| ASX200 Index | ASX200 | AUS200 |
| China 50 Index | CNA50 | CHCUSD |
| Dow Jones Industrial Average Index | WS30 | US30 |
| Euro Stocks 50 Index | STOXX50 | EUSTX50 |
| Germany 40 Index | DAX40 | GER40 |
| Nasdap | NDX100 | NAS100 |
| Nikkie 225 Index | JP225 | JPN225 |
| UK 100 Index | FTSE100 | UK100 |
| USDollar Index | USDX | USIDX |
| National Association of Securities Dealers Automated Quotations | NASDAQ | ||
| Instruments | Before System Upgrades | After System Upgrades |
| Current Symbols | New Symbols | |
| Alphabet Inc - A | GOOGL.xnas | GOOGL.NAS |
| Amazon.com Inc | AMZN.xnas | AMZN.NAS |
| Apple Inc | AAPL.xnas | AAPL.NAS |
| Baidu Inc (ADRs) | BIDU.xnas | BAIDU.NAS |
| Facebook Inc | META.xnas | META.NAS |
| Gilead Sciences Inc | GILD.xnas | GILD.NAS |
| JD.com Inc (ADRs) | JD.xnas | JD.NAS |
| Microsoft Corp | MSFT.xnas | MSFT.NAS |
| NerEase Inc (ADRs) | NTES.xnas | NTES.NAS |
| Netflix | NFLX.xnas | NFLX.NAS |
| Starbucks Corp | SBUX.xnas | SBUX.NAS |
| Tesla Inc | TSLA.xnas | TSLA.NAS |
| Hong Kong Exchanges and Clearing Limited | HKEX | ||
| Instruments | Before System Upgrades | After System Upgrades |
| Current Symbols | New Symbols | |
| AIA Group Ltd - 1299 | AIA.xhk | 1299.HKG |
| China Mobile Ltd - 941 | CNMOBI.xhk | 0941.HKG |
| CK Hutchison Holdings Ltd - 1 | CKHUTCH.xhk | 0001.HKG |
| Hang Seng Bank Ltd - 11 | HSBANK.xhk | 0011.HKG |
| Hong Kong Exchanges & Clearing Ltd - 388 | HKEX.xhk | 0388.HKG |
| HSBC Holdings Plc - 5 | HSBC.xhk | 0005.HKG |
| Ping An Insurance Group Co of China Ltd - 2318 | PINGAN.xhk | 2318.HKG |
| Tencent Holdings Ltd -700 | TENCENT.xhk | 0700.HKG |
| Xiaomi Corp - 1810 | XIAOMI.xhk | 1810.HKG |
| The New York Stock Exchange | NYSE | ||
| Instruments | Before System Upgrades | After System Upgrades |
| Current Symbols | New Symbols | |
| Alibaba Group Holdings Ltd (ADRs) | BABA.xnys | BABA.NYS |
| Boeing Co | BA.xnys | BA.NYS |
| Citigroup Inc | C.xnys | C.NYS |
| Coca-Cola Co | KO.xnys | KO.NYS |
| International Business Machines Corp | IBM.xnys | IBM.NYS |
| McDonald's Corp | MCD.xnys | MCD.NYS |
| Nike Inc | NKE.xnys | NKE.NYS |
| Visa Inc | V.xnys | V.NYS |
Client Portal and MT4/5 will be operated as normal upon the completion of system upgrade.
For any inquiries, please reach out to our Customer Service team via live chat or email us at [email protected].
Thank you for your understanding and cooperation.
Best regards,
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